Return & Refund Policy

Last updated: 16 August 2026

At Suited & Ready, we want you to be satisfied with your purchase.

This Return & Refund Policy explains our voluntary returns policy and the rights that may apply to purchases made through our online store.

Suited & Ready may use third-party suppliers, manufacturers, fulfilment providers and shipping partners to fulfil and deliver orders. Products may therefore be shipped directly to customers from different fulfilment locations.

Nothing in this policy excludes, restricts or limits any consumer rights or remedies that cannot legally be excluded or restricted in the country where you live.

1. Our 30-Day Return Policy

In addition to any statutory rights you may have, Suited & Ready offers a 30-day voluntary return period for eligible products.

You may request a return within 30 days of receiving your order.

For a voluntary return, the product should generally be:

• Unworn or unused.
• In the same condition in which you received it.
• In its original packaging, where applicable.
• Returned with original tags, accessories and components, where applicable.
• Accompanied by reasonable proof of purchase.

Our voluntary 30-day return policy does not replace or reduce any statutory rights you may have.

2. How to Request a Return

To request a return, contact us at:

atifmunay@gmail.com

Please provide:

• Your order number.
• The product you wish to return.
• The reason for the return, where applicable.
• Photographs or other information where reasonably necessary.

Please do not send any product back before contacting us and receiving return instructions.

Because Suited & Ready may use different fulfilment and logistics partners, the appropriate return destination may vary depending on the product and the customer's location.

We will provide the applicable return instructions after reviewing your request.

Products returned without prior authorisation may experience processing delays.

3. Return Shipping Costs

For a voluntary return because you have changed your mind or no longer want the product, you may be responsible for the cost of returning the product, unless we agree otherwise.

Where a product is defective, damaged, incorrect, not as described, or otherwise requires a remedy under applicable consumer law, Suited & Ready will provide the remedy required by applicable law.

Where applicable law requires us to cover return shipping costs, we will do so.

4. Damaged, Defective or Incorrect Products

Please contact us as soon as reasonably possible if:

• Your product arrives damaged.
• Your product is defective or faulty.
• You receive the wrong product.
• An item is missing from your order.
• The product does not match its description.
• The product otherwise fails to comply with applicable consumer law.

Contact:

atifmunay@gmail.com

Please include your order number and, where appropriate, photographs showing the issue.

We may request reasonable information or photographs to help us assess the problem.

Where a product is defective, faulty, not as described or otherwise does not comply with applicable consumer law, we will provide the remedy required by the applicable law.

Depending on the circumstances and the law that applies, this may include a repair, replacement, price reduction or refund.

5. Statutory Consumer Rights

Consumer rights vary depending on the country or region in which you live and the law applicable to your purchase.

Where mandatory consumer protection law provides you with rights that are more favourable than this policy, those rights will apply.

Nothing in this policy is intended to remove or restrict mandatory consumer rights.

6. UK Customers — Online Purchases

If you are a UK consumer purchasing goods online, you generally have a statutory right to cancel a qualifying order within 14 days after receiving the goods, without giving a reason.

If you exercise this right, you normally have a further 14 days to return the goods after notifying us of your cancellation.

This statutory cancellation right is separate from our additional 30-day voluntary return policy.

Certain statutory exceptions may apply, including certain personalised or made-to-order products and certain sealed products that cannot reasonably be returned for health or hygiene reasons once unsealed.

Where a statutory cancellation right applies, refunds will be provided in accordance with applicable UK law.

7. European Union Customers

If you are a consumer in the European Union and EU consumer law applies to your purchase, you generally have a 14-day right of withdrawal for qualifying online purchases.

For goods, the withdrawal period generally begins when you or a person designated by you receives the goods.

You normally have a further 14 days to return the goods after notifying us of your decision to withdraw.

Certain statutory exceptions apply depending on the nature of the product and the circumstances.

Where EU consumer law applies, Suited & Ready will provide the rights and remedies required by that law.

8. Customers Outside the UK and EU

If you purchase from another country, your purchase may be subject to mandatory consumer protection, cancellation, warranty and refund laws in that jurisdiction.

Where mandatory local law provides rights that differ from this policy, those mandatory rights will continue to apply.

Our 30-day voluntary return policy is intended to provide an additional return option and does not remove mandatory legal rights.

9. Products Excluded From Our Voluntary Return Policy

Certain products may be excluded from our voluntary 30-day return policy where permitted by applicable law.

These may include:

• Personalised or custom-made products.
• Perishable goods.
• Products that have been unsealed where they cannot reasonably be returned for health or hygiene reasons.
• Certain products subject to health, safety or shipping restrictions.

For skincare, beauty, personal-care or hygiene products, we may be unable to accept a voluntary return once the product has been unsealed or used where applicable law permits this exception.

These exclusions do not affect any statutory rights that cannot legally be excluded.

10. Sale and Discounted Products

Sale, promotional and discounted products remain subject to applicable statutory consumer rights.

A discount does not remove your legal rights if a product is faulty, defective, not as described or otherwise fails to comply with applicable law.

Any additional voluntary return restrictions for discounted products will not affect statutory rights.

11. Exchanges

We do not guarantee direct exchanges.

If you require a different size, colour, variation or product, you may be asked to return the original product where eligible and place a new order.

If your product is defective, damaged or incorrect, please contact us before placing a replacement order.

12. Refunds

Once an eligible returned product has been received and assessed where necessary, we will notify you whether your refund has been approved.

Approved refunds will normally be issued to the original payment method.

For voluntary returns, we generally aim to process approved refunds within 14 days after receiving the returned product.

Where a statutory refund deadline applies, we will process the refund within the timeframe required by applicable law.

Your bank, card issuer or payment provider may take additional time to make the funds available.

Where applicable law requires us to refund original standard delivery charges, we will do so in accordance with that law. Additional delivery charges for an expedited delivery option may not be refundable where the law permits this.

13. Delivery, Loss and Damage

Suited & Ready is responsible for fulfilling customer orders in accordance with applicable law, even where a third-party supplier, manufacturer or fulfilment provider ships the product directly to the customer.

If your order:

• Does not arrive;
• Arrives damaged;
• Is delivered incorrectly;
• Contains missing products; or
• Is otherwise affected by a delivery problem,

please contact us at atifmunay@gmail.com.

We will investigate the issue and provide the remedy required by applicable law.

An order is not automatically considered successfully received merely because a carrier's tracking system states that it was delivered where there is credible evidence that the customer did not receive it.

If you provide an incorrect or incomplete delivery address, this may affect our ability to deliver the order and may result in additional delivery costs where permitted by law.

14. Delivery Times

Estimated delivery times will be displayed at checkout or communicated to you where applicable.

Delivery times can vary depending on the product, destination, fulfilment location, carrier and customs processing.

Where applicable law provides rights relating to delayed delivery, those rights will apply.

We will not use this policy to exclude mandatory rights relating to delivery delays.

15. Customs, Import Duties and Taxes

International orders may be subject to customs duties, import taxes, VAT, brokerage charges or other fees imposed by the destination country.

Where such charges are not included in the price or delivery charges shown at checkout, the customer may be responsible for charges imposed by the destination country, to the extent permitted by applicable law.

Where applicable law requires Suited & Ready to collect, account for or pay taxes or duties, we will comply with those requirements.

16. Chargebacks and Payment Disputes

If you experience a problem with an order, please contact us at atifmunay@gmail.com so that we can investigate and attempt to resolve the issue.

Where appropriate, we may provide payment processors, card networks or financial institutions with relevant order, payment, fulfilment, delivery and customer-service records when responding to a payment dispute.

Nothing in this section limits any statutory consumer rights or rights provided by applicable payment law.

17. Fraud and Abuse

We may investigate suspected fraud, attempted fraud or deliberate abuse of our returns, refunds or promotional policies.

Where permitted by applicable law, we may refuse a voluntary return or restrict future purchases where there is evidence of fraudulent or abusive behaviour.

This does not affect statutory consumer rights that cannot legally be excluded or restricted.

18. Product Safety

If you believe that a product purchased from Suited & Ready presents a safety issue, please stop using the product where appropriate and contact us immediately at:

atifmunay@gmail.com

Please provide your order number and details of the safety concern.

We may request additional information to investigate the issue and may take appropriate corrective action where necessary.

19. Nothing in This Policy Limits Your Legal Rights

Nothing in this policy excludes, restricts or attempts to contract out of any consumer right, warranty, remedy or protection that cannot legally be excluded or restricted.

If any provision of this policy conflicts with mandatory consumer law applicable to your purchase, the mandatory law will prevail.

20. Changes to This Policy

We may update this policy from time to time to reflect changes to our business, products, fulfilment arrangements, procedures or applicable legal requirements.

The version applicable to an order will generally be the version in effect when the order was placed, subject to mandatory legal requirements.

21. Contact Us

Suited & Ready

Email: atifmunay@gmail.com

Business address:
271 Cell Barnes Lane
St Albans
AL1 5PZ
United Kingdom